Insight
March 10, 2026
Simplifying access at scale: Strategic lessons from Prisma Health’s wellbeing transformation
Get more out of your employee benefits with Navigate
Stop wasting benefits, start driving impact. Every year, 20–40% of employer-provided benefits go unused, leading to lost investment, hidden costs, and missed opportunities to improve employee wellbeing. At Navigate, we believe your benefits should work as hard as your people. Our solution turns underused programs into measurable business value.
Why wasted benefits are a problem
Employers are spending more than ever on employee benefits, yet a substantial portion of those dollars are going to waste.
Benefits are a massive expense for employers, representing approximately 30% of an employee’s total compensation. When those benefits go unused, employers are paying for programs that deliver little to no return, turning a major line item into sunk cost rather than a driver of performance, health, and engagement.
Employees who skip primary care and preventative screenings are at higher risk for chronic conditions that result in higher claims costs, increased premiums, unplanned absenteeism and lost productivity. A recent study found that poor health costs U.S. employers $530 billion annually in lost productivity.
Although the availability of mental health benefits are at an all-time high, utilization remains low. Research shows that employees with poor mental health miss nearly 12 workdays annually, leading to a productivity loss of $47.6 billion each year.
Why benefits go unused
Scattered resources
Employees can't find benefits because they are spread across multiple, confusing platforms.
Poor communication
Jargon-filled, infrequent messages fail to engage employees.
Generic offerings
One-size-fits-all programs don't meet individual needs.
Lack of buy-in
Without leadership support, benefits seem optional, not essential.
Close the utilization gap and give your workforce the support they need.
Navigate helped Prisma Health, South Carolina’s largest nonprofit healthcare system, optimize their benefits:
178
%
increase in health coaching engagement
1254
%
increase in webinar participation
62
%
of employees completed recommended activities
Why choose
Navigate
We transform unused benefits into tools for engagement and productivity.
Data-driven insights reveal what works to design effective solutions.
Our adaptable platform supports goals, from mental health to financial wellness.
Underutilized benefits drive higher costs, increased chronic risk, and missed opportunities to support your workforce.
Download our free e-book to learn how to close utilization gaps and turn your benefits strategy into measurable business impact.
Join us on the road, and let’s talk about what it takes to build a culture where care and clinical support mean more than another checkmark. If you’ll be at any of these events, let’s start the conversation.
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