Administrator Support

Say Goodbye to Impersonal, Off-the-Shelf Vendors,
and Hello to Ongoing, Collaborative Support

When you work with Navigate, you will not need to self-administer your program. That’s because great service is essential to everything we do. From strategic guidance during implementation to ongoing support, ad hoc requests and assistance with year-over-year planning, we are here to help with anything you need.

“The ease of implementation, engaging challenges and ongoing support are priceless and a reason why we use them year after year!”

–Kristine Hennings
  Assistant Vice President of Employee Benefits, Hy-Vee

 

We Do the Heavy Lifting During Implementation

When you work with Navigate, you will not need to self-administer your program. That’s because great service is essential to everything we do. From strategic guidance during implementation to ongoing support and ad hoc assistance, we are here to help with anything you need.

Develop a Culture of Wellbeing with
Your Program Strategy

While we build your platform, your account manager will continue to meet with you to provide strategic recommendations, confirm specifics and keep you informed.

 

What wellbeing strategy is right for you and your culture? We can simply implement an existing program, or we can help you build a holistic culture of wellbeing with guidance on program activities, group challenges, reward options, communication campaigns and more.

Count on Ongoing Operational Support

We don’t leave you hanging after you’re up and running. Your account manager
will remain your go-to contact and continue to support your program throughout operations.

  • Reports: All standard reports are available online 24/7, so accurate, near real-time data is always at your fingertips. If you can’t find what you need, prefer to have reports sent to you or if you’d like to craft a custom report, we can help.

  • Ad hoc Changes: To drive and maintain engagement, it’s important to continue to evolve your program. Work with your account manager to update your portal, quote ad hoc communication campaigns, integration of additional resources, a custom challenge and anything else you need throughout the year.

Year-Over-Year Planning

This is where we combine your plans and program results with our best practices and industry know-how. Using survey results, engagement statistics and everything else we learned during the operation phase, we’ll work with you to assess how we can make your program even more effective going forward.

In-House Customer Service
for Participants

When your participants need answers, we’re here to help.

Our in-house customer service team works side by side with our account management and technology teams
to ensure every participant call and email receives friendly, accurate resolution.

 

Marketing Support

What’s your wellbeing story?

Give your culture a voice with configurable areas of the portal, tailored materials and off-the-shelf engagement campaigns that spread your message and engage your audience.

Sample Digital Challenge Communications

Digital Registration Flyers

Digital Registration Posters

Hype Video

Email Newsletters

 

We’ll confirm your communications calendar during the implementation process, so you’ll know exactly what to expect. But we can always do more! Need to communicate a special message, host a program or challenge kickoff, or want a custom water bottle or t-shirt? We can help with anything you need!

Custom Marketing Examples

Why Use Navigate?

Case Studies and Testimonials

 

© 2019 Navigate Wellbeing Solutions

140 S 68th St. Suite 2200 | West Des Moines, IA 50266

info@navigatewell.com | (888) 282-0822

Wellness Companies