How Do We Get Employees to the Best Doctor? It Starts Before They Ever Search.

Every employer wants employees to receive high-quality, lower-cost care.

That's why organizations continue investing in provider navigation, advanced primary care, centers of excellence, advocacy, and high-performing provider networks. Every one of these strategies is designed to improve health while reducing unnecessary healthcare costs.

They're important investments. But they all depend on one decision happening first. An employee has to decide to seek care.

Before someone searches for a doctor, they have to recognize they're due for preventive care. They have to understand why it matters. They have to trust the recommendation. And they have to know what to do next.

That's where many healthcare strategies quietly break down. Early detection is one of the best ways to treat and prevent serious illnesses.

The numbers tell the story.

These are missed chances to connect people to the right care. Which raises a different question. How can provider search benefit be used to its fullest value to see the promised outcomes?

Why preventive and condition-specific care recommendations matter

Most health chances are easy to miss. They don’t feel urgent. These moments include:

• Being due for preventive care

• Needing to schedule a screening

• Needing follow-up after a test

• Seeing a primary care doctor before a problem becomes urgent

Most healthcare starts after someone decides to get care. Navigate's Health Dashboard starts sooner. The Health Dashboard sends reminders before employees miss care. Each tip comes through the employer’s platform, delivering personalized next-best health actions. The message is simple: your organization wants to help you act early.

These seemingly small actions change what happens later.

The goal: help employees see how actions today affect health tomorrow. Once an issue becomes a condition claim, employees face significant new challenges.

What Navigate’s Health Dashboard Delivers for employers and brokers

For many employers, biometric screenings create a familiar challenge. Every year, they receive reports showing elevated blood pressure, high cholesterol, rising A1C levels, or other emerging health risks. The data is valuable. Knowing what to do with it is much harder.

The Health Dashboard transforms those insights into personalized action.

Instead of storing biometric results in a report that HR reviews once a year, employees receive ongoing recommendations based on their individual health needs. An elevated blood pressure reading might trigger a reminder to establish care with a primary care provider. A rising A1C could surface diabetes prevention resources, coaching, or condition-specific guidance. An overdue cancer screening becomes a personalized recommendation instead of another statistic in a population report.

And that's only one part of the picture. As employers enable additional data sources—including claims data and physican forms—the Health Dashboard, and overall holistic health and wellbeing program becomes even more personalized.

• Preventive care recommendations

• Biometric insights

• Claims-informed personalization

• Benefits, coaching, and resource recommendations

They're no longer independent programs expected to work on their own. They become part of one connected culture, care, and clinical wellbeing experience that continuously helps employees understand what matters now and what to do next. Instead of asking employees to connect the dots across multiple vendors and benefits, the ecosystem works together on their behalf.

Employees get guidance. Employers gain new visibility. Now they can see early signs of future health outcomes—not just track costs after they happen.

Employers gain insight into:

• Preventive care gaps across the workforce

• Employees overdue for screenings

• Opportunities to improve chronic condition management

• Population health risks before they become avoidable claims

• Which recommendations are driving action

• Where additional outreach could improve outcomes

This changes the conversation.

Instead of asking, "How many employees are engaged?"

Organizations can now ask, "Which health risks are we helping employees change before they become tomorrow’s healthcare costs?"

That's a much more meaningful measure of healthcare strategy.

The bottom line

High-quality providers matter. So do primary care and navigation. But these all assume employees know when to act. They assume people will follow through—even months later. In other words, they assume an activated employee.

Navigate’s Health Dashboard removes that guesswork.

By combining care recommendations, condition-specific guidance, personalized benefits, coaching, incentives, and provider suggestions, it helps employees know what care is due, why it matters, and what to do next, before a health concern becomes a claim.

For employers, this shifts strategy. They can act before claims happen. They can measure progress, not just participation. They can create a system that works for each employee.

Healthcare costs will keep rising. The best organizations won’t just negotiate. They’ll help employees act at the right time. Changing tomorrow’s claims starts with decisions today.

Take an interactive tour of the Health Dashboard to see how Navigate helps employers influence outcomes before claims by delivering personalized, actionable care recommendations.

If you are already a Navigate client considering adding Health Dashboard to strengthen your preventive care strategy, reach out to your Client Success Manager to discuss what this could look like for your strategy.

If you are exploring new health solutions and would like to learn more about how we can deliver better care and reduce healthcare costs for you, let's talk.