Navigate Health Coaching: Measurable change and meaningful impact

As employee health care costs rise, HR leaders face mounting pressure to contain healthcare costs, curb chronic condition risk, and justify their employee wellbeing investments with tangible results. In response, more organizations are turning to health coaching, not as a perk, but as a strategic tool to reduce costs, improve health outcomes, and build long-term workforce resilience.

Effective health coaching needs to do more than deliver encouragement—it needs to drive measurable change. Many wellness companies offer generic health coaching programs that offer surface-level guidance but lack the clinical depth to manage complex conditions, optimize medications, and reduce long-term health risk. These programs rarely deliver meaningful health outcomes, which severely limits their ability to demonstrate value or a return on investment.

This is precisely where Navigate’s pharmacist-led health coaching model sets a new standard.

From medication to motivation: A coaching model HR can trust

With over 20 years of clinical experience, Navigate Health Coaching combines the clinical expertise of licensed pharmacists with the behavioral guidance of skilled health coaches to address the medical and behavioral drivers of chronic disease. Navigate’s approach is clinician-led, behaviorally grounded, and powered by technology designed to drive meaningful health outcomes at scale. 

The power of a data-informed approach

Navigate Health Coaching seamlessly integrates within our comprehensive wellbeing platform, enabling support that aligns clinical guidance with each participant’s overall wellbeing journey. Unlike standalone solutions, Navigate equips clinical pharmacist coaches with participant data, such as biometrics and wearable device insights, enabling them to deliver highly personalized guidance and recommended next steps aligned with individual health goals. This data-informed approach drives stronger participant engagement by making care plans clear, actionable, and contextually relevant.

Participants also benefit from access to curated wellbeing resources through the Navigate platform that support long-term lifestyle and behavior change. These resources include educational content and practical tools tailored to each participant’s specific health needs. In addition, personalized wellbeing pathways guide individuals through actions that directly reinforce their care plans, making it easier to stay engaged and on track.

For employers, this level of integration translates into measurable value. HR leaders can easily monitor coaching engagement and program impact using Navigate’s on-demand dashboard. This visibility supports more informed decision-making, better program alignment, and increased efficiency, without adding administrative burden.

Additionally, clinical pharmacist coaches serve as key partners to primary care providers by sharing actionable updates after each session. These updates are based on a deeper understanding of the participant’s medication use, adherence challenges, and lifestyle factors. This collaboration enables providers to make more informed adjustments to care plans, accelerating progress and improving overall health outcomes. 

Strategic support where it matters most

Navigate Health Coaching empowers HR leaders to:

• Boost ROI with healthier, more engaged employees and significant reductions in claims costs.

• Drive engagement by integrating coaching, wellbeing, and your other health benefits into one easy-to-use platform.

• Target the employees who need it most through risk analysis and personalized outreach.

• Easily access program data to review progress and make informed decisions.

This integrated approach not only improves participant outcomes but also positions HR leaders to deliver measurable value across their organization’s entire wellbeing ecosystem. 

The inspiration behind our impact

The origin of our innovative model is just as important as its results. Navigate Health Coaching was founded by Dr. Jennifer Musick, PharmD, over 20 years ago. During her pharmacy residency, she witnessed firsthand a critical gap in support for patients with chronic diseases. Many of these individuals needed more help than their primary care providers were able to offer, and that gap became her mission. 

After identifying the need for more support in the pharmacy clinic, Dr. Musick was inspired by the success of an initiative serving the employees of Asheville, NC, who were diagnosed with diabetes. The project utilized clinical pharmacists to work closely with these employees and their healthcare providers to better manage their diabetes and improve their health. The results of the Asheville Project were compelling and served as clear proof that pharmacist-managed chronic disease management improved health, reduced risk, and generated a measurable return on investment.  

After reviewing the results of the Asheville Project, Dr. Musick set out to adapt the program and bring it to her community to assist patients with chronic diseases that urgently needed more help. 

Experience you can count on

When it comes to reducing health risks and driving meaningful behavior change, experience matters. That's why our coaching team is composed of highly credentialed professionals with deep clinical and behavioral health training.  

With an average of 12 years of experience, Navigate Health Coaches are certified by:

• National Board Certified Health & Wellness Coach  

• National Society of Health Coaches

• Mental Health First Aid

With additional certifications in:

• Clinical Pharmacist Coach (PharmD)

• Licensed Mental Health Coach

• Registered Dietitian Nutritionist (RDN)

• Certified Diabetes Educator

Whether helping someone manage a chronic condition, quit smoking, or build sustainable lifestyle habits, our coaches bring a level of credibility and experience that sets Navigate Health Coaching apart. 

Built for business impact

You don’t have to take our word for it—the results speak for themselves. 

Here are just a few of the many success stories from Navigate Health Coaching. 

Government Entity

After years of rising healthcare costs and an increasing number of high-cost medical claims, a government entity with 800 eligible participants recognized the need for a more proactive approach to employee health. Navigate’s Chronic Condition Management Coaching was central to their strategy, which provided high-risk employees with clinical support and personalized care planning.  

Additionally, biometric screenings, lifestyle coaching, and dedicated account management helped employees take meaningful steps toward better health. The outcomes were significant: over $4 million in medical claims savings, a 1,000% return on investment, and an average of $3,000 saved annually per participating employee. Read the full case study here. 

Energy and natural gas company

A leading energy and natural gas company with 4,600 employees partnered with Navigate Health Coaching to turn around years of low engagement and underwhelming outcomes in their corporate wellbeing program. The company identified and supported high-risk employees with tailored care plans by implementing Condition Management Coaching and leveraging data-driven insights. The results were substantial: a projected $7 million reduction in healthcare costs over three years, translating to a 350% return on investment. Additionally, 100% of engaged participants saw improvements in biometric results, with 35% resolving high-risk conditions entirely. The program also achieved an 83% adherence rate to condition-specific care protocols, indicating strong alignment between coaching strategies and clinical needs. 

Beyond the numbers, this strategic shift helped foster a culture of proactive wellbeing and trust. A redesigned rewards program and clear leadership support signaled the company’s long-term commitment to employee health. Participant satisfaction reached 98%, reinforcing the value of personalized, high-touch coaching.  

This case demonstrates how targeted wellbeing strategies can drive measurable health improvements, financial savings, and long-term organizational impact. Read the full case study here. 

Why urgent action is needed

Employers are facing heightened urgency to control rising health plan costs, reduce employee absenteeism, and address persistent workforce retention challenges. Research from Mercer shows that healthcare costs have risen faster than the overall inflation rate almost every year since 2013. The survey also found that 86% of employers with 500 or more employees see managing high-cost claimants as their top strategy for the next 3–5 years.  

A major driver of these issues is the increasing number of participants with uncontrolled, high-risk chronic conditions such as diabetes, cardiovascular disease, and musculoskeletal disorders. These conditions are complex and often difficult for individuals to manage on their own, especially without the proper support. 

HR leaders are rightfully skeptical when choosing a solution to help solve these growing challenges. With chronic conditions now accounting for 90% of the nation’s healthcare spend, the coaching space has become saturated with chronic condition management programs that fall short on clinical credibility and long-term outcomes.  

To address these concerns, many HR teams turn to generic condition management solutions. But these approaches often fall short of delivering meaningful results. Cookie-cutter wellbeing platforms may offer health coaching, but without clinical expertise, they’re not equipped to support high-risk participants who need more specialized care. On the other hand, clinical point solutions often operate in silos, disconnected from the broader wellbeing program. This lack of integration leads to poor data visibility, increased administrative burden, and limited engagement.

Navigate’s pharmacist-led Condition Management Coaching bridges that gap. By embedding clinical expertise directly into a holistic wellbeing platform, we connect medical care with lifestyle support in an effective and sustainable way. 

What to look for in a health coaching partner

Choosing the right coaching partner can feel overwhelming. With so many solutions offering similar promises, it’s critical to cut through the noise and ask the right questions to find the best solution for your organization. True impact comes from programs that are clinically sound, data-rich, and integrated into broader business goals.

If you're evaluating coaching solutions, ask these five questions:

1. Is the coaching clinically based? A clinically grounded program ensures coaching isn’t just motivational, it’s medically credible, behaviorally sound, and aligned with evidence-based standards.  

2. Who trains, supports, and oversees the coaches? Coaching programs should be supported by qualified clinical professionals who ensure consistency, accuracy, and adherence to best practices, especially when working with high-risk populations.

3. How does the coaching address chronic condition risk? The best programs go beyond general wellness to offer targeted support for high-cost, high-impact conditions. The most effective support for chronic conditions combines clinical expertise with a comprehensive wellbeing platform.

4. How is data integrated into the program? Integrating biometric screenings, assessments, and engagement metrics enables more personalized coaching and makes tracking progress and demonstrating outcomes easier.  

5. What proof is available? Look for published results, testimonials, and client case studies demonstrating consistent ROI, risk reduction, and participant satisfaction.  

By asking the right questions, HR leaders can move beyond generic solutions and invest in a coaching model that delivers measurable outcomes and lasting change. The right partner won’t just check boxes; they’ll help you meet business goals while improving employee lives. 

A coaching experience that adapts to every need

Whether your goal is to mitigate high-risk conditions or build long-term resilience across your population, Navigate offers flexible coaching solutions to meet your needs:

Recommended for all participants: 

The journey starts with Biometric Screenings and a Wellbeing Results Review. Participants meet with a coach to understand their results, identify key health risks, and map out clear next steps.

Choose one of the following options, or both:

• Condition Management Coaching: Support your highest-risk participants with pharmacist-guided care designed to improve outcomes and reduce complications.

• Lifestyle Coaching: Help moderate and low-risk employees reduce long-term health risks and build sustainable wellbeing habits.

Select add-on support for specific needs:  

Additional coaching programs are available based on the support your participants need. Add-on programs include Weight Management, Tobacco Cessation, and Mental Wellbeing.

Here’s a closer look at Navigate Health Coaching’s extensive offerings. 

Condition Management Coaching

With Navigate’s Condition Management Coaching, participants receive care from a clinical pharmacist coach as part of a multidisciplinary team, working together to improve or even resolve high-risk health factors through a personalized care plan. These pharmacists specialize in medication therapy management, helping participants understand what’s working, manage side effects, and build medication routines that fit their daily lives. Combined with whole-person support, this clinical foundation leads to fewer complications, better disease control, and ultimately, lower claims costs and reduced employer plan risk. 

Each participant’s coaching journey includes 30-minute bi-weekly or monthly sessions, allowing for more depth and consistency than typical primary care visits. Sessions alternate between a licensed clinical pharmacist coach and a certified health coach, forming a powerful, evidence-based model for sustained change. Pharmacist coaches review lab results, biometrics, and medication histories to identify care gaps and guide treatment adjustments. Certified health coaches then support participants in making those changes stick, using behavior science to address lifestyle factors like stress, sleep, nutrition, activity, and weight.

This structure not only empowers participants to take control of their condition but also enhances the care delivered by their primary providers. With shared insights and coordinated communication, primary care teams can deliver more informed, personalized care plans. 

Lifestyle Coaching

Navigate’s Lifestyle Coaching is designed to help participants make meaningful, lasting health changes with up to five one-on-one virtual sessions with a Nationally Certified Health and Wellness Coach. The journey begins with registration and a Values Assessment, which guides the coaching experience by helping participants identify their core values and motivations. This foundation enables coaches to tailor each session around what matters most to the individual, aligning health goals with personal priorities like nutrition, weight management, physical activity, or stress reduction.

Throughout the coaching program, participants work collaboratively with their coach to establish measurable goals and develop a personalized action plan. Sessions focus on building skills and addressing behaviors that drive sustainable progress, with coaches offering consistent support, accountability, and encouragement. As participants advance in the program, coaches revisit goals, assess obstacles, and adjust strategies as needed. In the final session, the coach helps evaluate the overall experience and guides participants in determining their next steps, whether continuing with additional coaching, reinforcing recent gains, or planning independently for long-term success. 

Weight Management

Navigate’s Weight Management program promotes sustainable lifestyle and behavioral changes to help participants lose weight and keep it off. The program offers personalized support for individuals currently taking or considering GLP-1 medications as part of their weight loss journey. Open to all participants, the program also includes targeted outreach to individuals who meet specialized risk criteria to ensure those most in need of support are engaged early and effectively.

Mental Wellbeing

The Mental Wellbeing program helps participants manage stress and life challenges through structured goal setting and a forward-focused coaching approach. Guided by a professional mental health coach, participants explore personal challenges such as workplace or family-related stress, parenting, grief, coping mechanisms, relationship dynamics, and self-care strategies. This program offers a supportive space to build resilience and develop tools for emotional wellbeing. 

Tobacco Cessation

Navigate’s Tobacco Cessation program delivers ongoing, personalized support to help participants quit smoking for good. Coaches guide participants through planning for long-term success, developing skills to overcome cravings and triggers, and selecting the most effective nicotine replacement therapies or alternatives. This structured, compassionate approach increases the likelihood of sustained tobacco-free living. 

Wellbeing Results Review

This personalized session empowers participants to take control of their health by interpreting survey (HRA) results, understanding healthy biometric ranges, and identifying recommended next steps to improve their overall wellbeing. Open to all participants, this offering also includes targeted outreach to individuals who meet specified risk criteria, helping drive participation and ensure the right support reaches those who need it most. 

Biometric Screenings

Navigate’s Biometric Screenings provide participants with actionable insights into their health risks using standard and expanded screening panels that include BMI, blood pressure, lipid profiles, blood glucose, and more. The program meets participants where they are by offering onsite, offsite, and at-home options, supported by online scheduling for maximum convenience. Participants also have the option to submit biometric data from their primary care provider using physician forms. Navigate ensures a seamless experience with comprehensive event support, including logistics, communications, real-time dashboards, and direct results submission to participants or their doctors. 

Put your wellbeing strategy into motion

The path forward doesn’t rely on generic solutions or fragmented approaches. It requires a model grounded in clinical expertise, personalized support, and real-time insight. Navigate Health Coaching connects medical credibility with meaningful behavior change, helping employees take charge of their health while giving employers the data and outcomes they need. Now is the time to invest in a solution built to deliver better health, stronger engagement, lower costs, and a culture that can weather what’s ahead.

Ready to transform employee health at your organization? Book a strategy session with a Navigate expert to see how we can move the needle for your population.