Making your job easier: What it’s like to work with Navigate

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  • Date posted

    Mar 24, 2021

Maybe you already have a wellbeing partner but aren’t completely happy with your vendor. Or maybe you’ve been thinking of starting a wellbeing program and are worried about the extra burden on your admin team.
Whatever your situation, we thought it might be helpful to give you an idea of what it’s like to work with Navigate. What we would do for you (quite a lot!), what would be required of you (as little as possible—that’s what we’re here for) and how our process works.

Our philosophy: Making it easy for you

We believe that it’s our job to adapt to being your wellbeing partner—not the other way around. By configuring your needs, we help to create a wellbeing program that’s the right fit.

Our responsive, above-and-beyond service will lighten your load as much as possible—so you can focus on other responsibilities. We don’t leave your clients hanging after launch—we set regular touch-points with every client to ensure we’re meeting their needs (and reducing your workload while we’re at it).

To make the experience even better, each client is assigned a dedicated Account Manager throughout the relationship with Navigate. That Account Manager—supported by a dedicated team—is the main contact during the implementation process and during our ongoing service.

Our organization's program has lots of details and quirks, and we had multiple questions throughout the process. Our account manager and team were fantastic and always responsive to our requests.

Strategic partnership and support, every step of the way

Our industry-leading support is much bigger than customer service—it’s our entire approach. Simply put, we are here to help you. We are your strategic partners, responsive problem-solvers, and close teammates. We care about your program and its success as much as you do.

Discovery & kickoff

We listen and learn about your needs, values and goals. We seek to understand your benefits ecosystem and culture. Taking all that into consideration, we help you create new efficiencies and explore bigger possibilities.

Portal & program design

We work together to build exactly the right strategy and program for your population today and set you on a path towards where you want to be tomorrow.

Marketing & communications

They won’t use it if they don’t know about it, so we help set your program up for success with custom communication materials to promote your new resources.

Review, testing & sign-off

We run through a demo of your platform together and finalize details to make sure it’s everything it needs to be.

Administrative training

We teach you how to use the dashboard to pull real-time data and analytics so you’ll feel well-trained and ready to go.

Go live

At launch, we’re in close contact to answer any questions you or your employees have, and make sure everything runs smoothly.

Ongoing support

We continue to build and adapt your program with you, and our in-house customer service team is on call to help participants with any questions or issues.

Our Account Manager was very available and helpful if we had questions or needed guidance.

If you have any questions about Navigate’s services, we’d love to hear from you. Call us at 888-282-0822, and we’ll connect you with one of our wellbeing program experts.

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