Starting January 2026, participants will have a new kind of support at their fingertips: Navigate’s AI-powered assistant, available 24/7 inside the wellbeing platform.

This powerful new solution goes far beyond answering surface-level questions and customer service queries. Navigate’s AI Virtual Assistant was thoughtfully designed to drive engagement by providing personalized support tailored to each participant's unique wellbeing journey.

Let’s explore how Navigate is changing the game with technology that turns questions into meaningful action.

Personalized health support at your fingertips

Navigate’s AI Virtual Assistant makes support instant and intuitive. Through a 24/7 AI-powered chat experience, participants can ask questions, get answers, and access deeper resources all within the same interface. No more hunting through menus or guessing where to look.

Just ask, click, and go.

Whether someone is trying to improve their blood pressure, manage diabetes, reduce a high BMI, or simply understand their benefits, the AI Virtual Assistant provides personalized support in real-time. It goes beyond generic suggestions to provide credible, easy-to-understand resources personalized to each user’s unique wellbeing journey.

For those completing biometric requirements, the AI Virtual Assistant outlines exactly what’s needed and offers reasonable suggestions that reflect an individual’s personal circumstances. It eliminates confusion by breaking down requirements into clear, actionable steps. Participants gain the confidence to complete the process without delays, while knowing alternative options are available if needed.

It also simplifies benefits navigation by delivering targeted information based on each participant’s benefits package, helping them better understand and use the resources already available to them. This makes it easier for participants to maximize the value of their benefits, while reducing the frustration that often comes with complex plan details.

No guesswork. No wasted time. Just real answers, when and where they matter most.

According to Salesforce, 64% of consumers expect real-time responses. Immediate responses have become the baseline expectation, and wellbeing programs are no exception. Employees now expect the same rapid responses from their wellbeing programs that they get elsewhere. With Navigate, participants get the clarity they need at the exact moment that they need it.

64%

of consumers expect real-time responses.

Step-by-step guidance

Whether someone is just getting started or well into their wellbeing journey, the AI Virtual Assistant provides instant clarity and direction, keeping people engaged, confident, and on track to reach their goals.

Participants receive step-by-step guidance on everything from program overviews and activity descriptions to key dates and deadlines. This includes support for activity completion, tracking, and guidance on earning and redeeming points throughout the program.

Motivation stays high with real-time visibility into points earned, points needed, and exactly what actions to take next. Even the rewards process becomes easier to follow, thanks to clear explanations around incentives, redemption steps, and credit timelines.

With a more intuitive experience, it’s easier than ever for participants to take action, stay consistent, and follow through.

Clarity, confidence, and convenience

When support feels effortless, engagement naturally improves. Navigate’s AI Virtual Assistant removes friction from the wellbeing experience by making answers instantly accessible and eliminating the frustration that often comes with traditional help channels.

Instead of giving up or guessing where to go next, participants can simply ask a question like:

How can I improve my blood pressure?
What mental health resources are available to me?
What can I do about a high BMI?
How do I join a group challenge?
When do my program points expire?

Within seconds, the AI Virtual Assistant provides the answers and the next best action. That kind of instant clarity not only drives participation but also empowers individuals to take greater ownership of their health. When participants feel supported, informed, and confident, they’re far more likely to stay engaged and achieve meaningful results. That leads to stronger wellbeing outcomes at the individual level and higher program ROI across the organization.

See for yourself

Wellbeing programs only work when people actually use them. Navigate’s AI Virtual Assistant removes the friction and guesswork, giving participants instant access to the information, resources, and next steps that drive results.

Whether you're looking to improve engagement, reduce administrative burden, or increase the impact of your health initiatives, this is a tool designed to make it all easier—and more effective.

Ready to see how Navigate’s AI Virtual Assistant can transform wellbeing at your organization? Book your personalized demo today to see how we’re helping participants go further, faster.