Account Manager

  • Date posted

    Jun 17, 2021

  • Location

    West Des Moines, IA/Flexible

  • FLSA Status:

    Exempt

  • Years of experience

    3+ years

If you’re looking for a company that is dedicated to Doing Good for others, has a fun culture, and where you’ll have the opportunity to develop as a professional, this might be the job for you. At Navigate, our mission is to spark a cascade of positive change by applying our technological capabilities to the field that we believe enables us to make the most impact: health and wellbeing. We aim to grow our business by bettering the lives of our employees, customers, and communities, and through our efforts, inspire others to do the same.

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities.

Job Responsibilities

  • Manages client relationships after the sales process, working together in teams or independently to implement programs for clients.
  • Provides team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding all projects.
  • Serves as primary client/project lead for internal and external meetings
  • Builds relationships with multiple client account stakeholders at various organizational levels. Participates in face-to-face meetings and/or relationship-building events with various client contacts.
  • Identifies trends in the client experience and the participant experience that could be enhanced through operational changes or improvements.
  • Supports overall program measurement needs in partnership with other team members as appropriate to examine program outcomes and analysis of performance.
  • Program development or upkeep of wellbeing program elements such as communications, reports, and incentives, which can include creating PowerPoints, meeting notes, and sending marketing materials.
  • Reports to the Director, providing regular input on all account activity including status, progress, issue resolution, escalations, and successes on a weekly basis.
  • Customer service support—answering customer service calls/emails and requests.
  • Sales team support—assisting the sales team with web demos, sales materials, and sales requests.

Experience Required

  • Bachelor's degree
  • Professional maturity and business acumen
  • 3 years of experience in a business-to-business environment
  • Passion for client service
  • Exceptional written, verbal, and presentation skills
  • Ability to work under pressure, organize and prioritize responsibilities
  • Light travel

Benefits & Perks

  • Great company culture
  • Competitive salary and bonus program
  • Medical, dental, and vision coverage
  • 401k match
  • Work from home opportunities
  • Wellness initiatives
  • Casual dress code
  • Paid paternity leave
  • Paid time off and holidays

Physical & Working Environment

  • Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.
  • Position requires occasional bending, squatting, twisting, and climbing stairs. There are minimal exposures to workplace hazards.
  • To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.
  • Position is available for remote workers

Interested? We’d love to hear from you. Click here to send your resume and cover letter or email hiring@navigatewell.com.